Return and Exchange Policy

All products sold from us cannot be returned or refunded.

Exchange Policy

If the purchased product has any damage, you can contact us within 3 days after receiving the product to apply for exchange. Upon verifying that the application meets the requirements of returning or exchanging goods, our shop will help to return or exchange relevant goods, failing which it will be rejected. Only regular priced items may be refunded. Sale items cannot be refunded.

We will only accept the following reasons for exchanging:

• The product is damaged/defective

• Not the product/color/size ordered by you

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our shop will check the product after receipt and will retain final discretion. If the product does not meet the requirements, our shop has the right to refuse to exchange the products and will send the original product back to the purchaser with the purchaser paying the freight.

Exchange Procedures

Exchange steps as below:

1. Please email to info@idigitalts.com to request for exchange.

2. Print out the return slip and place the unused item(s) in its original condition into the original shipper packaging

3. Please mail your product to:

iDigital Technology Solutions Limited

Rm 2309, 23/F, Saxon Tower, 7 Cheung Shun Street, Lai Chi Kok, Kowloon, Hong Kong